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20th August 2018
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Privacy Information for patients for Drs Martin & Sue Allbright
This document lets you know how we use and protect information you give to us as individuals. We may change this policy to update and improve it as necessary. It has been updated as of May 2018 to comply with GDPR (General Data Protection Regulation).
We are committed to ensuring that your privacy is protected. If you have any queries about any aspect of this policy, you are welcome to speak with us and we will do our best to assist you.
What we collect.
We collect the following information:
1. Your name and contact details including address, phone number
2. Personal and medical history and GP details together with recording of treatments and responses to treatment.
Why we collect this.
1. We need this information to enable us to contact you regarding any appointment adjustments, to respond to your contacts and to update about your condition or care.
2. We need personal information about your health to enable us to provide the best possible treatment appropriate to your needs.
How long do I keep this information?
We have a legal obligation to retain your records for 8 years after your most recent appointment (or after you have reached age 25, if this is longer), but after this period you can ask me to delete your records if you wish. Otherwise, we may retain your records indefinitely in order that we can provide you with the best possible care should you wish to be seen at some future date.
We are committed to ensuring that your information is kept secure. Your information is kept in paper format only, stored securely at the clinic.
Controlling your personal information
Personal information shared with your practitioner is only seen by them. It is not shared with third parties without your express permission or if required by law. If you wish us to share a particular medical concern with your GP or Consultant then we will ask for your formal agreement at the time. The only exception to this is if information shared would suggest that you or someone else is at serious risk of harm, in which case limited information would be shared with relevant professionals in accordance with General Medical Council (GMC) guidelines in order to prevent that harm.
Under the GDPR (General Data Protection Regulation) you have the following rights regarding your personal information:
You have the right to see what personal data of yours is held, and you can also ask for correction any factual errors. I am legally required to respond to any request from a client to see their personal data within a timescale of 30 days. However, we would ensure that we respond as soon as reasonably possible (allowing for holidays etc.) to any request for access to personal records.
In the event that anything should happen to one of us which would render us unable to oversee your records, then, and only in this event, would we entrust the handling of your clinical records to our partner (either Dr Sue or Dr Martin where appropriate). In the event of both of us not being able to oversee your records, then we have entrusted the handling of clinical records to Phillipa Russmann, who is also an acupuncturist.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we will do everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Please first raise your concern with ourselves, we hope very much we will be able deal with any concerns you might have. However, you can also raise a concern directly with the Information Commissioner’s Office on https://ico.org.uk/concerns/